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[Legal]

Refund policy

Last updated 4 November 2026.

In short

If Nocturne doesn't work for you, ask for a refund within 14 days of paying. If you haven't activated the licence yet, you get all your money back. We pay refunds by hand, in the same cryptocurrency, which is how crypto works: there is no chargeback and no card to credit.

When you can ask

  • Within 14 days of the payment: a full refund if the licence was never activated.
  • Within 14 days, licence activated: we decide case by case. A bug that stops normal use and that we can't fix is a good reason.
  • Enterprise: no refund once the source code has been downloaded.
  • After 14 days: we don't refund, unless a serious fault of ours stopped you from using Nocturne.
  • Trials are free. There is nothing to refund.

How to ask

  1. Write to [email protected] from the email address you bought with.
  2. Include the last four characters of your licence key (the checker shows them) or your order ID.
  3. Tell us briefly what went wrong. This helps us fix it, but you don't have to justify yourself inside the 14 days.
  4. Send the wallet address and the network (for example BTC on Bitcoin, USDT on TRON) you want the money sent to. Double-check them: a transaction to a wrong address can't be reversed.

What happens next

  • We reply within 2 working days and send the refund within 7 days of agreeing to it.
  • You get back the US-dollar amount you paid, converted to the coin you choose at the time we send it. The network fee for sending is deducted.
  • Because crypto prices move, the number of coins can differ from what you paid with. The dollar value is what we refund.
  • When the refund is sent, the licence is revoked and the app stops working on that licence once its current activation expires (up to 14 days).

Upgrade Pass and upgrades

The Upgrade Pass is refundable together with the licence it came with, as long as its credit hasn't been used. After an upgrade, the refund is for what you paid in total for the current licence, within 14 days of the upgrade payment.

Contact

Questions about this page, your licence or your data: [email protected]. You can also reply to any email we send you.